Terms & conditions

1. Who we are

Mongolia Guide is operated by Ancient Steppes Voyages (Эртны талын аялал) LLC, registered in Mongolia under number 7126513, at Mahatma Gandhi St 101/1, HUD - 15 khoroo, Ulaanbaatar, Mongolia, 17011. “We” means Mongolia Guide; “provider” means the tour operator, host, driver or guide who offers a listing.

2. Your account

You must be 18 or older to book. Keep your password private and tell us straight away if you think someone else has used your account.

Use your name as it appears in your passport — providers may need it for park permits and domestic flights.

3. How bookings work

When you send a request and pay the deposit, the provider has a set time to accept. A booking is confirmed only when they accept. Your contract for the service is with the provider; Mongolia Guide arranges the booking and handles the deposit.

4. Prices and payment

All prices are in US dollars and include taxes. You pay 10% online by card through Golomt Bank; we never see or store your full card number. You pay the remaining amount directly to the provider as stated on the booking.

5. Cancellations and refunds

Refunds are by request. If a booking doesn’t go ahead or something goes wrong, request a refund from the booking in your account and tell us what happened. We review every request and reply in Messages; any refund is of the deposit paid through us and goes back to the card you paid with. See our booking policies for each type.

6. Reviews

Only guests who completed a booking can review it. Reviews must be honest and about your own experience. We remove reviews that are abusive or share someone’s personal information, but never because they are negative.

7. Messages and behaviour

This applies to everyone who uses Mongolia Guide, on the website and in our apps, including guests and providers. Don’t send or post anything abusive, harassing, threatening, hateful, sexually explicit, fraudulent or otherwise objectionable. We have no tolerance for this.

Tell us about content or behaviour that breaks this rule, by reporting it in the app or writing to us. We review reports within 24 hours. We may remove the content and suspend or close the account responsible. A provider can also block a guest from messaging them.

8. Your responsibilities

You are responsible for your visa, travel insurance and health. Follow your provider’s safety instructions and respect local customs and the people you stay with.

9. Our responsibility

We check providers before they can list, but we don’t run the tours, stays, vehicles or activities ourselves. Our liability is limited to the deposit you paid through us, except where the law doesn’t allow this limit.

10. Changes to these terms

We may update these terms. We’ll email you before important changes take effect. Bookings you’ve already made keep the terms that applied when you booked.

11. Law

These terms are governed by the laws of Mongolia. If you are a consumer, you also keep the protections of the country where you live.