Privacy statement

1. What we collect

Account details: your name, email, phone, country and, if you add them, photo, languages and emergency contact.

Booking details: dates, number of travellers, your notes to providers and your messages. Payment details: we receive only the masked card number from Golomt Bank, never the full number.

Device details: the device name, approximate city and app version, so you can see where you’re signed in.

2. Why we use it

To create your bookings, send your requests to providers, take your deposit and send refunds, keep your account secure, and answer you when you contact us. With your permission, to send trip ideas by email.

3. Who we share it with

Providers you book see your name, country, party size and notes. They see your phone number only once they confirm. Golomt Bank processes your card payment. If you accept analytics cookies, Google Analytics receives the public pages you visit and general details of your device and visit; it isn’t sent pages for your account, bookings or messages. We never sell your data or share it for advertising.

4. Your emergency contact

We contact them only if something happens to you during a trip. Providers never see it.

5. Providers and the MGuide Operator app

Providers manage their listings and bookings on Mongolia Guide and in the MGuide Operator app for Android and iPhone. The app is developed and published by TBSM LLC for Mongolia Guide, and TBSM LLC handles the data in it only to run the app for us.

For providers we collect: your name, email, phone and photo; your company’s legal name, registration number and address; the bank account we pay you to; your listings, photos, prices and calendar; and your bookings, messages and reviews with guests.

Guests see your public listing, company name, photos and reviews, and your phone number once you confirm their booking. Our bank receives your bank details only to send your payouts.

6. App permissions and device data

Location: the app asks for your location only when you tap “Use my current location”, to put your camp or meeting point on the map. It never tracks you in the background.

Photos: the app opens your photo library only when you choose photos for a listing or your profile, and uploads only the photos you pick. It doesn’t use the camera or microphone.

Notifications: if you allow them, we keep a push token for your device to send booking requests, messages, payouts and reviews. You can turn them off in the app or your phone’s settings.

Crash reports: when the app crashes, it sends a technical report (device model, system and app version, and what went wrong) to Sentry, our error-reporting service, which stores it in the EU. The report carries only your account ID, not your name or email.

Maps: on Android the map is shown by Google Maps, on iPhone by Apple Maps, under their own privacy terms.

7. How long we keep it

We keep your account while it’s open. Booking and payment records are kept for 5 years for tax purposes, even if you delete your account. Messages stay in the booking’s history, shown as from a deleted user.

8. Your rights

You can see and correct your details in Profile, and delete your account in Login & security on the website or in Profile in the MGuide Operator app. You can also ask us by email.

9. Cookies

We use cookies needed to keep you signed in and to remember your trip. With your consent, we also use Google Analytics cookies to improve the site. You can change your choice at any time under Cookie settings at the bottom of any page.

10. Contact

For any privacy question, write to info@mongolia-guide.com with “Privacy” in the subject line.