Welcome to MONGOLIA GUIDE. By using our platform, you agree to the following terms and conditions.

About the Platform

MONGOLIA GUIDE is an online platform that connects travelers with local service providers (guides, tour operators, drivers, host families etc.).

We act as an intermediary to help users discover, compare, and book travel services.

Cancellation & Refund Policy

1. Deposits are refundable with a 10% fee if canceled more than 20 days before the tour
2. No refunds within 20 days of the tour date
3. We will help you reschedule or find an alternative tour if needed
4. No refund for no-shows or cancellations after the tour date

Contact: info@mongolia-guide.com

Date Changes

1. You may change your tour date based on availability
2. Within 20 days, we will assist in finding alternative options

Payments

1. Deposit is paid through MONGOLIA GUIDE
2. Remaining 90% is paid directly to the service provider
3. When booking a driver, it is customary to provide meals and accommodation for them. However, most local families and ger camps are willing to host drivers free of charge.
4. Please note that if you cancel your reservation for any reason, 10% will be deducted and the remaining amount will be refunded to you.
5. Please research well how far the family/household is and how to get there before making a reservation.
6. When horse riding at a herder's family, a minimum of 3 days is recommended.

Content & Listings

1. Users own the content they upload
2. By posting, you allow us to use it for marketing and platform purposes
3. We may remove content if necessary

Disclaimert

1. We do not guarantee that the service will always be available without interruptions.
2. We are not responsible for: tour quality, guide services, accommodations
3. Service providers are fully responsible for their services
4. We may assist in resolving issues or finding alternatives

User Responsibility

1. Users are responsible for their own decisions
2. Please verify service providers before booking

Communication Rules

Users are not permitted to share contact information (phone number, email, website, company name, or logo) within:

1. listings
2. messages
3. profiles
4. reviews

All communication must take place through the Platform until a booking is confirmed.

After confirmation, contact details may be shared.

External Links

1. We are not responsible for third-party websites
2. We may remove inappropriate links

User Removal

We may suspend or remove users who:

1. violate terms
2. harass others
3. engage in illegal activity

No compensation will be provided.

Safety Policy

We have zero tolerance for:

1. harassment
2. violence
3. abuse
4. illegal activity

We cooperate with law enforcement when required.

Copyright

All content on MONGOLIA GUIDE is protected by copyright laws.

Unauthorized use is prohibited.

Legal

These terms are governed by the laws of Mongolia.

Any disputes will be resolved in Mongolian courts.